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Shipping Policy of SalonSpaWholesale

Salon Spa Wholesale

Last updated: [17 December 2025]

Salon Spa Wholesale, a sub-brand of SMB INTERNATIONAL (Kuwait), is committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains our delivery options, timelines, and related terms for orders placed on https://salonspawholesale.com/.

1. Shipping Locations

We currently ship within Kuwait only.
International shipping is not available at this time.

2. Delivery Options

We offer the following fulfillment options:

In-Store Pickup

  • Customers may choose to collect their orders from our store.

  • Pickup details will be shared via email or phone once the order is ready.

Home / Business Delivery

  • Delivery is available across Kuwait.

  • Orders are typically delivered within 3 business days after dispatch.

3. Order Processing Time

  • Orders are processed within 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Days

Deliveries are made on business days only:

  • Sunday to Thursday

  • No deliveries on Fridays, Saturdays, or public holidays.

5. Shipping Charges

Delivery charges are calculated based on the order value:

  • Orders below 10 KWD: Delivery charge of 2 KWD

  • Orders of 10 KWD or above: Free delivery

In-store pickup is free of charge.

6. Tracking & Order Updates

  • Delivery updates and tracking information (if applicable) will be provided via:

    • Email

    • Contact phone number provided during checkout

7. Address Accuracy & Re-Delivery

  • Customers are responsible for providing complete and accurate delivery details.

  • If an incorrect address is provided or the customer is unavailable at the time of delivery:

    • Re-delivery may be rescheduled

    • Additional delivery charges may apply

8. Delayed or Failed Deliveries

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Public holidays or unforeseen circumstances

Salon Spa Wholesale is not liable for delays beyond our control.

9. Damaged or Missing Items

  • Customers must report damaged or missing items within 3 days of delivery.

  • Claims reported after this period may not be accepted.

  • Please contact us with order details and supporting images, if applicable.

10. Refunds Related to Shipping

  • Approved refunds related to shipping issues will be initiated within 5 business days.

  • Refunds will be processed to the original payment method used at checkout.

11. Contact Information

For shipping or delivery-related inquiries, please contact us:

Salon Spa Wholesale
Sub-Brand of SMB INTERNATIONAL (Kuwait)
Website: https://salonspawholesale.com/
Email: sales@salonspawholesale.com