Enquire Bulk Pricing
data-no-lazy="1"

Return & Refund Policy of SalonSpaWholesale

Salon Spa Wholesale

Last updated: [18 December 2025]

Salon Spa Wholesale, a sub-brand of SMB INTERNATIONAL (Kuwait), aims to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made throughhttps://salonspawholesale.com/.

1. Return Eligibility

We accept returns under the following conditions:

  • Wrong items sent
  • Change of mind, subject to product condition and eligibility

Returns are not accepted solely for damaged items unless reported with proof and approved.

2. Return Timeframe

  • Customers must request a return within 15 days from the date of delivery or in-store pickup.
  • Requests made after this period may not be accepted.

3. Product Condition Requirements

To be eligible for return, items must be:

  • Unused
  • Unopened
  • In original packaging
  • With all seals, labels, and tags intact

Products that do not meet these conditions will not be eligible for return or refund.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened products
  • Used products
  • Clearance items
  • Personal care and hygiene products
  • Discounted or promotional items

5. Proof Required for Returns

To request a return, customers must provide:

  • Order number
  • Invoice or proof of purchase
  • Photos or videos (if the item is damaged or incorrect)

Incomplete requests may be delayed or rejected.

6. Return Methods

Customers may return eligible items through:

  • Courier pickup arranged by Salon Spa Wholesale, or
  • Drop-off at our store

Return method details will be communicated once the return request is approved.

7. Return Shipping Costs

  • For wrong or damaged items, return shipping costs will be covered by Salon Spa Wholesale.
  • For change-of-mind returns:
    • The first return shipping cost will be covered by Salon Spa Wholesale.
    • Any subsequent returns will be the responsibility of the customer.

8. Exchanges

  • Exchanges are allowed for eligible items.
  • Exchange requests must be made within 15 days of delivery or pickup.
  • Exchanged items must meet the same return condition requirements.

9. Refund Method

Approved refunds will be issued via:

  • The original payment method (PayPal or WAMD), or
  • Store credit, at our discretion or upon customer agreement

Partial refunds may be issued where applicable.

10. Refund Processing Time

  • Refunds will be initiated within 5 business days after return approval and inspection.
  • Processing time may vary depending on the payment provider.

11. In-Store Pickup Orders

  • Returns and refunds are allowed for in-store pickup orders, provided all return conditions are met.

12. Right to Refuse Returns

We reserve the right to refuse returns or refunds if:

  • Products show signs of use or tampering
  • Return conditions are not met
  • Requests are made outside the allowed timeframe

13. Contact Information

For return, exchange, or refund requests, please contact us:

Salon Spa Wholesale
Sub-Brand of SMB INTERNATIONAL (Kuwait)
Website: https://salonspawholesale.com/
Email: sales@salonspawholesale.com